Ticket #210 (closed defect: fixed)
Adtech demo video preroll ads work but live adtech URLS break the ova.swf script.
|Reported by:||kalemanzi||Owned by:||paul|
|Component:||OVA for JW Player 5||Version:|
|Keywords:||OVA, Adtech, PLEASE HELP, live adtech ads not working!||Cc:||paul@…|
|Forum thread:||OVA, Adtech, PLEASE HELP, live adtech adtech not working!|
Good day. I am a developer for a website and we have adtech adverts on our site. For a current campaign, we urgently need to play video preroll advert. Since we already owned the licensed version of JWplayer and use it on the website, we purchased the OVA plugin to run these ads. After much frustration, I came to the conclusion there is something wrong with how the ova.swf parses the generated ad tech XML file. The demo works fine but it fails when we use the campaigns provided URL.
We are trying to get the system to work on for instance this video on http://www.wavescape.co.za/video/the-latest-clips/tripping-trick-bike-madness.html but it does not load the preroll advert, even though there are some calls going out to the adtech server.
Here is an example where we are implementing the adtech url provided by the client: http://www.wavescape.co.za/test/dist/samples/notworking.html This has the same issue.
Identical setup, just pointing to the other xml file with a demo ad tech url http://www.wavescape.co.za/test/dist/samples/working.html
It works perfectly.
view source if you need to see whats going on with embed code.
both resulting generated xml files validate
I have spoken to another developer who works in as3 and he encountered the same problem. He ended up developing his own player in as3 and this url that does not work with jwplayer still works with his player which leads me to the conclusion that there really is something wrong with the ova.swf file.
I am not an action script developer, and do not have the whole thing setup to debug. running this through a debugging setup should allow this problem to be traced and pin pointed.
Unfortunately we are sitting with a situation where we paid for jwplayer and OVA to serve ads, and the program does not what it needs to do and if the ad sales people are not happy with us, then my client will loose the deal. My problem is also that I suggested jwplayer and OVA as the platform because we already used it in our current setup and it seemed like the right thing to do! Thanks whoever can help, much appreciated. fixing this will definitely enhance OVA.
we have also registered for priority support, but can´t figure out who to contact or where to go. We have submitted a request at the contact page, but there is no response since almost 8 hours ago.